COVID 19 POLICIES

The Covid 19 epidemic has disrupted our lives and ability to travel. We have dearly missed many of our guests during this period. To this end we’d like to draw your attention to our booking approach and vacation rental cleanliness standards.

Take comfort with booking approach

At time of booking we will request as low an upfront deposit as possible- often as low as 15% and staggered payment terms so that you pay the majority of the balance as close as possible to your stay, usually 4-6 weeks before.

In the event you cannot travel due to Covid due to government restrictions (at home or in Italy), border controls or stringent quarantine restrictions that make travelling and re-entry impractical, we will happily reschedule your vacation dates to a date that suits, whether that is in the same year or in 12 to 24 months. In some cases a full refund may be possible, please enquire at time of booking.

Have peace of mind in our properties

All residences are private and (unlike hotels) are subject to low ‘foot-fall’; each property is deep cleaned after each guest group and cleaned daily by professional staff to keep hygiene standards high.

Drivers, Guides, Maids, Chefs, house managers and suppliers are subject to high standards of hygiene controls and social distancing protocols.

Private transfer from airports, all tours and between properties eliminates the need for public transport. Transfer vehicles are deep cleaned after each guest group and surfaces sanitized daily. We can pre-book museum tickets to avoid the need for queuing.

In-residence dining experiences reduces time in public restaurants and can be more more pleasurable and relaxing. Many of our villas have their own vegetable and herb gardens and produce estate extra virgin olive oil, all available to guests. In-residence dining is more ecologically responsible, we use local suppliers wherever possible to support our communities